Residence Bassac — Champasak, Lao PDR
Effective date: 30 July 2026
1) Scope
These Terms of Sale (“Terms”) govern all reservations of rooms and related services made with Residence Bassac (“the Hotel”, “we”, “us”, “our”) by any person making a booking (“the Guest”, “you”).
Placing a reservation implies full acceptance of these Terms. They complement, and do not replace, our Legal Notice and our Privacy Policy.
The Hotel is operated by:
Residence Bassac
Business code: 16-00005210 411 6 (l/2)
Registered office: Ban Haysok, Chanthabouly District, BP 5467, Vientiane, Lao People’s Democratic Republic
Hotel address: Ban Vat Armat, Champasak, Champasak Province, Lao PDR
Telephone: +856 (0)30 540 75 87
Email: resa@residencebassac.com
2) Reservations
Reservations may be made through our online booking engine, by email, or by telephone.
A reservation is firm only once we have issued a written confirmation containing the reservation reference, the dates of stay, the room type and the total price. A booking request that has not been confirmed by us in writing does not bind the Hotel.
You are responsible for the accuracy of the information supplied at the time of booking, in particular the spelling of guest names, arrival and departure dates and contact details. The Hotel cannot be held liable for the consequences of incorrect information.
You must be at least 18 years of age to make a reservation.
3) Rates and inclusions
Rates are quoted per room, per night, in United States Dollars (USD), for the occupancy stated at the time of booking.
Unless expressly stated otherwise, published rates include: daily breakfast; all applicable taxes; service charges; use of all hotel facilities; minibar; and complimentary WiFi, for up to two guests.
Rates do not include: excursions and transfers arranged through our travel desk, meals other than breakfast, beverages other than those provided in the minibar, laundry, and any other service consumed on site. These are charged separately and settled on departure.
Rates are guaranteed once your reservation is confirmed. Rates published for future dates may be modified by the Hotel at any time before a reservation is confirmed.
4) Occupancy and children
Rooms accommodate a maximum of two adults. Extra beds are not available for adults.
One child under 6 years of age may stay free of charge in the room as a third occupant, sharing the existing bedding with the parents.
For the purposes of booking, a child is a guest aged 14 or under, and an infant is a guest aged 2 or under.
5) Payment
Card details at the time of booking. When you book, we verify the validity of the credit card provided. No amount is charged at that stage.
When payment is taken depends on the rate you select:
- Standard rates — no deposit is required for reservations made more than 15 days before arrival. From 14 days before arrival, the card provided is charged the full amount of the booking.
- Last Minute Special rates — full payment is required on confirmation.
- Limited Offer Special rates — full payment (100%) is required on confirmation.
Accepted cards and processing fees. We accept VISA and MASTERCARD. A processing fee is added to card payments: 3% for VISA and 6% for MASTERCARD.
For international payments, all transaction and transfer fees are borne by the payer. Any card fees incurred when charging a cancellation fee are likewise borne by the person who made the booking.
Payment on site. Charges incurred during the stay (travel desk, restaurant, laundry and other services) may be settled on departure in cash — US Dollars (USD), Lao Kip (LAK) or Thai Baht (THB) — or by credit card, subject to the card processing fees above.
6) Cancellation and modification
More than 14 days before arrival. Cancellations made up to 14 days before the arrival date incur no penalty. Any deposit or prepayment already made is refunded in full.
Within 14 days of arrival. Cancellations made less than 14 days before the arrival date are charged at 100% of the total booking amount. No refund is issued.
Pandemic or epidemic. In the event of a pandemic and government-enforced restrictions on travel, cancellations may be made free of charge up to 7 days before the booked date of arrival.
How to cancel. To cancel or modify a reservation, contact us directly by email at resa@residencebassac.com or by telephone on +856 (0)30 540 75 87, as early as possible. A cancellation is effective only once we have acknowledged it in writing.
Modifications. A request to change the dates, the room type or the number of guests is subject to availability and to the rates applicable at the time of the change. Within 14 days of arrival, date changes are considered on a case-by-case basis, subject to availability and at the Hotel’s discretion; where a change cannot be accommodated, the cancellation policy above applies.
Refunds. Where a refund is due, it is made within 14 days to the card or account used for the original payment, less any non-recoverable transaction fees.
No-show. A guest who does not arrive on the scheduled date without having cancelled is charged 100% of the total booking amount, in accordance with the within-14-days rule above. The room is released at the end of the first night unless the Hotel has been informed of a late arrival.
7) Arrival and departure
Rooms are available from 2:00 pm on the day of arrival and must be vacated by 12:00 noon on the day of departure.
Early check-in and late check-out may be arranged subject to availability — please contact us ahead of your arrival or before your departure day.
On arrival, each guest may be asked to present a valid passport or identity document, in accordance with Lao regulations on the accommodation of travellers.
8) Services booked through the travel desk
Excursions, experiences and transfers arranged through our travel desk are offered subject to availability and seasonality.
Excursions and transfers may be cancelled free of charge up to 48 hours before the scheduled start. Cancellations made less than 48 hours in advance are charged at 100% of the price of the activity.
Certain activities take place on the Mekong, on bicycles or in rural surroundings and involve risks inherent in those settings. Guests take part under their own responsibility and are advised to hold travel insurance covering these activities.
9) Conduct and hotel rules
Guests undertake to use the rooms and facilities responsibly and to respect the peace of other guests and of the neighbourhood.
The Hotel may charge for any damage, loss or exceptional cleaning attributable to a guest.
All rooms are non-smoking. Smoking is permitted on terraces and in the garden.
Pets are not admitted.
10) Liability
The Hotel is liable under the conditions provided by Lao law for damage attributable to it in the performance of its services.
The Hotel cannot be held liable for the non-performance or improper performance of the contract where this is attributable to the guest, to an unforeseeable and insurmountable act of a third party, or to force majeure.
Force majeure. Neither party may be held liable for a failure to perform caused by an event beyond its control, including natural disaster, flooding of the Mekong, epidemic, civil unrest, or a decision of the public authorities. In such a case the Hotel will offer, so far as possible, a postponement of the stay or a refund of amounts paid for the nights not taken.
11) Complaints
Any complaint concerning a stay should be addressed to us as soon as possible, and in any event within 30 days of departure, by email to resa@residencebassac.com. We undertake to reply within a reasonable period.
12) Personal data
Personal data collected in connection with a reservation is processed in accordance with our Privacy Policy.
13) Governing law
These Terms are governed by the law of the Lao People’s Democratic Republic.
14) Amendments
We may amend these Terms at any time. The version applicable to a reservation is the version in force on the date the reservation was confirmed.
15) Contact
Residence Bassac
Ban Vat Armat, Champasak, Champasak Province, Lao PDR
Telephone: +856 (0)30 540 75 87
Email: resa@residencebassac.com
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